Storyteller and Journalist
Master of
Ceremonies
Gord is a familiar face in Calgary thanks to a 38-year career in television and radio. He was a news anchor at Global Television for 25 years before moving to host The Morning News on 770 CHQR talk radio in 2017. He retired in 2019.
Gord thrived as a broadcaster in election coverage and breaking news stories. He has worked in a number of newsrooms across the country including CBC, CTV and Global. Gord has interviewed more than a thousand people including 7 Canadian Prime Ministers.
A supporter of many charitable initiatives, it is Gord’s great honour to have been MC for hundreds of charity events across the province. In 2017, he received a Lifetime Achievement Award for his career in broadcasting and service in the community.
People-First Culture and Customer Experience Expert
Guest
Motivational
Speaker
As a restaurateur and hospitality entrepreneur, Michel Falcon knows first-hand the value customer and employee experience plays in the success of a business, especially in today’s marketplace.
Over the past 15 years, he has honed his People-First Culture philosophy, helping leading brands such as JP Morgan Chase, Verizon Wireless, and McDonald’s improve their customer experience, customer loyalty and employee engagement.
A master storyteller, Falcon uses real-world examples to show audiences how to leverage his signature philosophies to build exceptional company cultures that yield exceptional results.
Falcon is the author of the bestselling book, People-First Culture: Build a Lasting Business by Shifting Your Focus from Profits to People, and host of the podcast, People-First Culture.
Conference Details
We’re looking forward to having all of the OPA! franchisees come together from across Canada once again! The National Conference will feature innovative sessions, inspirational speakers, hands on workshops and great networking opportunities.
Grey Eagle Hotel & Casino,
3779 Grey Eagle Drive,
Calgary, AB
Oct. 16th
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6:00pm–9:00pm
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Welcome Reception
Oct. 17th
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9:00am–9:45am
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Conference Registration/Check-In
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10:00am–2:00pm
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Conference
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2:15pm–5:00pm
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Tradeshow/Training Sessions
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5:15pm–6:00pm
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Reception
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6:00pm–8:00pm
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Dinner & Awards
Oct. 18th
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9:00am–11:00am
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Q&A Session
Please mark your calendars and RSVP by August 30.
Contact your Regional Manager or Mike MacDonald, Marketing Director for more details.